When it comes to customer satisfaction we have a no hassle money back guarantee on any online purchase from our store. If you are unhappy with your purchase - please email get in touch asap.
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
We will process your return as quickly as possible and will notify you by email once your refund or replacement has been processed. During busy periods, please allow a maximum of 15 working days for your refund or replacement to be processed.
Your payment for the goods will be refunded by Cotswold Candle Co. as soon as possible by the original payment method, no later than 15 working days after we have received proof of damaged goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition.
If your order arrives in less than perfect condition please provide a photo to firstname.lastname@example.org so we can organise a replacement or refund. We are unable to provide replacements or refunds without proof of damaged goods.