FREQUENTLY ASKED QUESTIONS
AT COTSWOLD CANDLE COMPANY WE WANT TO DO EVERYTHING POSSIBLE TO ENSURE YOU HAVE A GREAT EXPERIENCE. IF YOU HAVE ANY QUESTIONS OR ARE NOT ENTIRELY HAPPY DO NOT HESITATE TO LET US KNOW.
WHAT ARE THE CANDLES MADE FROM?
The candles are made from a mixture of soy and mineral waxes to ensure the best scent throw possible whilst keeping carbon emissions to a minimum. The fragrance oils are all UK cosmetic graded. Each candle is hand poured and the finishing touch is a wooden wick which is centred by hand - no easy task we assure you!
WHY USE A WOODEN WICK?
So why use a wooden wick? They have a fast burn pool formation for excellent hot scent throw so your candle smells amazing. They don’t smoke during the burn cycle. There is no carbon build up or wick mushrooming. And they produce a soft crackling sound when burning which adds another dimension to your candle. All products are handmade in England with the finest attention to detail.
IS THERE AN IDEAL LENGTH OF TIME THAT I SHOULD BURN MY CANDLE?
We recommend letting it burn for no more than 3-4 hours at a time due to the temperature that the wax and glass will reach. This is purely from a safety point of view.
HOW CAN I MAKE MY CANDLES LAST LONGER?
The key to extending the life of your candle is to trim the wick. The more wick that is exposed the bigger the burn pool (the amount of liquid candle produced) and in turn the more wax will be burnt. Simply keeping your wick trimmed before lighting will give you extra hours of enjoyment. See 'Candle Care'.
DO YOU SHIP OUTSIDE OF THE UK?
Currently we do not, however if there is a reasonable shipping charge we are happy to look into it. For any enquiries relating to shipping email email@example.com.
HOW LONG SHOULD IT TAKE FOR MY CANDLE TO ARRIVE?
Orders that are received Monday to Friday will normally ship in about 3-4 business days.
WHAT SHOULD I DO IF MY CANDLE ARRIVES IN THE POST DAMAGED?
If your candle is damaged in the post please take a picture of it and send it to firstname.lastname@example.org and we will send you another FREE of charge.
CAN I STOCK YOUR CANDLES IN MY SHOP OR ON MY WEBSITE?
Yes. For more information please email email@example.com